Legal
Last updated: October 13, 2026
This policy applies if you buy a recurring TENSHN subscription (an “Oil Subscription”). It is part of our Terms of Service. Subscriptions may not be available at all times or in all locations.
An Oil Subscription delivers TENSHN oil on a repeating schedule and includes Scalp Passport access for the period you have paid for, subject to our right to change or discontinue the app described in “The Scalp Passport App” below. The price, the size of each shipment, and the delivery interval are shown at checkout before you pay. At the time of this policy, the Oil Subscription is $30.00 every 30 days for one 2 oz bottle of the level you are on, plus any applicable shipping and tax shown at checkout.
TENSHN oil in an Oil Subscription is offered in four levels, Level 1 through Level 4. Each level is a separate TENSHN oil formulation with its own ingredient list, shown on the product page and printed on the bottle. You begin on Level 1.
Moving up is your choice. You stay on your current level until you tell us you want to move up. After every three months of active subscription, the next level becomes available to you, and we will email you its ingredient list and how to move up. If you do nothing, you stay where you are, and your shipments and price do not change. We never move you to a new level on our own.
How to move up or back. Reply to that email or write to support@tenshn.com. Your new level starts with the next shipment that has not yet been prepared. You can move back to a lower level the same way, at any time.
No promise of results. Levels follow a schedule of availability. They are not a measure of how your scalp or hair looks or feels, and no level is a promise of any result. Please read the ingredient list for each level before you use it, and do not use any product containing an ingredient you are sensitive or allergic to.
If we make a mistake. If a shipment arrives on a different level than the one you asked for, contact us and we will correct it at no charge to you.
Price and availability. Moving between levels does not by itself change your subscription price. Any price change follows the notice rules under Reminders and Confirmation. If a level becomes unavailable, we will tell you before we ship anything different, and you may keep your current level if it is available, or cancel.
The app. The Scalp Passport app may show an estimate of which levels are available to you, based on a start date you enter yourself. That estimate is for convenience only. The level on your order confirmation and shipment email is the level you are receiving.
Your subscription renews automatically. By subscribing, you authorize us and our payment provider, Shopify, to charge your payment method the subscription price (plus any applicable shipping and tax) when you place your order, and then automatically at the start of each renewal period, until you cancel. You confirm this authorization by checking the separate box next to the automatic-renewal terms at checkout.
When you subscribe, we email you these terms, the price, your renewal schedule, and how to cancel, so you can keep them. We will remind you about your subscription at least once a year, and we will email you at least 30 days before any price change takes effect. Continuing your subscription after a price change takes effect means you accept the new price; you may cancel before then.
If a renewal payment fails, we may retry it. We may allow a seven-day grace period, after which your Scalp Passport access may pause until payment is updated. You can update your payment method from your customer account.
You can cancel at any time and will not be charged again. Renewal shipments follow our Refund Policy: unopened and unused items may be returned within 30 days of delivery, and if a renewal has not yet shipped and you contact us promptly, we will cancel it and refund it. Opened or used products are final sale.
Scalp Passport access is included with your subscription, at no separate charge, for the period you have paid for. The App, and access to it, may be changed, suspended, placed on hold, or discontinued at any time at the discretion of TENSHN, its owners, managers, and managing members, and TENSHN reserves the right to delete the App or put it on hold when it chooses. If that happens, we will tell you by email where we reasonably can. Your subscription continues to cover the products, you may cancel at any time, and you will not be charged again after you cancel. See our Terms of Service.
We may change or end the subscription program, or change its price or schedule, with notice as described above. If we end it, we will stop future charges.
TENSHN, 8735 Dunwoody Place Ste. R, Atlanta, GA 30350. Email: support@tenshn.com.
