Shipping & Returns

Shipping Policy

Shipping

TENSHN ships orders from Atlanta, Georgia, USA, to addresses in the United States only. We do not currently ship internationally. Available shipping methods, delivery estimates, and costs are shown at checkout. Customers are responsible for all shipping charges.

Processing and Delivery Times

Orders are generally processed and shipped within 2–5 business days after the order is placed. Delivery times begin after an order has shipped and may vary based on the carrier, shipping method, destination, weather, and other circumstances outside TENSHN’s control. Delivery estimates are not guarantees.

We email you tracking information when your order ships.

If Your Order Is Delayed

If we cannot ship your order within the time we have stated, or within 30 days of your order if we have stated no time, we will let you know and give you the choice to agree to the delay or cancel your order for a full, prompt refund.

International Orders

We do not currently ship outside the United States. If that changes, we will update this policy before we accept international orders.

Addresses

Please check your shipping address before you place your order. If a package is returned to us because of an incorrect or incomplete address, we will contact you, and we can reship it once you cover the additional shipping cost.

Lost or Damaged Shipments

If your order arrives damaged, or does not arrive, contact us at returns@tenshn.com with your order number and clear photos of the item and packaging when applicable. We will review the issue and provide next steps. See our Refund Policy for returns and refunds.

Refund Policy

Returns and Refunds

Return requests must be submitted within 30 days of delivery by emailing returns@tenshn.com. Please contact us before sending anything back.

To be eligible for a return, products must be unopened, unused, and in their original condition and packaging. Opened or used products are final sale and are not eligible for a refund. The TENSHN Box is sold as a single system: to return it, every item in it must be unopened, unused, and in its original packaging.

How to Return an Item

• Email returns@tenshn.com with your order number and the items you wish to return.
• We will reply with the correct return address and instructions, so your return is delivered to the appropriate location. Returns sent without contacting us first may not reach us or be processed.
• Customers are responsible for return shipping costs. We recommend a tracked shipping method, because we cannot refund a return we do not receive.

Refund Timing and Method

Refunds are issued only for eligible, unopened, and unused items, or for products confirmed to have arrived damaged. Approved refunds go back to your original payment method, typically within 10 business days after we receive and inspect the return. Your bank or card issuer may take additional days to post the credit. Original shipping charges are refunded only when the return is due to our error or to a damaged, incorrect, or defective item.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us before returning anything, at returns@tenshn.com. Include your order number and clear photos of the item and packaging when applicable. We will review the issue and provide next steps, including the appropriate return address if a return is needed, and we will repair the problem by replacement or refund.

Cancelling an Order Before It Ships

If you need to cancel an order, email support@tenshn.com as soon as possible. If the order has not shipped, we will cancel it and refund it in full.

The Scalp Passport App and Digital Content

• Scalp Passport access and tutorial content included with a TENSHN Box are provided as a complimentary companion to the products. If you return the Box and receive a full refund, the App access included with that purchase ends when the refund is issued.
• App access, features, and content are not separately refundable once you have used them.
• The App may be cancelled, suspended, placed on hold, or discontinued at any time at the discretion of TENSHN, its owners, managers, and managing members, and TENSHN may delete the App or put it on hold when it chooses. That does not by itself entitle you to a refund of products you have received. See our Terms of Service.
• Subscriptions have their own cancellation and refund rules in our Subscription Policy.

Product Safety and Reactions

Do a patch test before first use of any oil. If you experience irritation or an adverse reaction, stop using the product and consult a physician, and let us know at support@tenshn.com so we can follow up.

Your Rights

Nothing in this policy limits any rights you have under applicable consumer-protection law.

Contact Us

TENSHN, 8735 Dunwoody Place Ste. R, Atlanta, GA 30350. Returns: returns@tenshn.com. General: support@tenshn.com.