Accessibility Statement

Our Commitment

TENSHN wants our website and the Scalp Passport app to be usable by everyone, including people who use assistive technology such as screen readers, switch control, or voice control, and people navigating by keyboard alone. We design and test against the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we treat accessibility issues as bugs to be fixed, not feature requests.

What We've Done

Ongoing, specific work on this site and in the App has included:

Checking text and interface colors against WCAG's contrast formulas, and correcting the ones that fell short — including strengthening a near-invisible checkout checkbox border, a caption color, and several app text colors.
Making sure collapsed content (like our FAQ answers) is removed from keyboard and screen-reader navigation while closed, not just hidden visually.
Adding labels to icon-only buttons (close, back, switch camera, more options) so screen readers announce what they do.
Marking selected states (a chosen tab, a chosen tool) so screen readers and other assistive technology can tell what's currently selected.
Supporting Dynamic Type in the App, so text scales with your iOS text-size setting up to the accessibility sizes, with layouts that adapt rather than overlap.
Respecting Reduced Motion for animated elements.
Captioning our hero video and giving it a visible pause/play control that doesn't autoplay when Reduced Motion is on.

Known Limitations

This is engineering-level, evidence-based work — targeted fixes verified with real contrast calculations, a real accessibility-tree read, and real keyboard/screen-reader checks — not a certification from an outside accessibility auditor, and not a claim that every page and every screen has been checked. If you run into something that doesn't work with the technology you use, we want to know, and we treat every report seriously.

Contact Us

If you encounter an accessibility barrier on our website or in the Scalp Passport app, please tell us — email support@tenshn.com with the subject line “Accessibility,” and include the page or screen, what happened, and the assistive technology you were using if applicable. We aim to acknowledge accessibility reports within 5 business days and to give you a plan or timeline for a fix.