Privacy Policy

Overview

This Privacy Policy explains how TENSHN ("TENSHN," "we," "us," or "our") collects, uses, discloses, and protects information when you visit tenshn.com (the "Site") or purchase our products. By using the Site, you agree to the practices described here.

Information We Collect

We collect information you provide directly, information collected automatically, and information from payment processing:

• Contact and order information — name, email address, shipping and billing address, and phone number, when you place an order or contact us.
• Payment information — payment card details are collected and processed directly by Stripe, Inc., our payment processor. TENSHN does not store your full card number, CVV, or expiration date on our own servers.
• Usage data — pages viewed, referring URLs, device and browser type, and approximate location, typically collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping and customer support
• Communicate with you about your order, account, or inquiries
• Improve the Site, our products, and the shopping experience
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

We do not sell your personal information to third parties.

Payment Processing

All payments on this Site are processed by Stripe. When you check out, the information you provide to complete payment is sent directly to Stripe and is subject to Stripe's Privacy Policy. TENSHN receives confirmation of payment and limited order details necessary to fulfill your purchase, but does not receive or store your full payment card number.

Cookies & Similar Technologies

We use cookies and similar technologies to operate the Site securely (including supporting Stripe checkout) and remember your preferences. You can control cookies through your browser settings and through the cookie banner presented on your first visit. Declining non-essential cookies will not affect your ability to browse or check out.

To understand how the Site is used, we use Plausible Analytics, a privacy-focused analytics service that does not use cookies and does not collect or store any personal data or IP addresses. Plausible reports aggregate, anonymous statistics only (e.g. page views and referring sites) and cannot be used to identify you.

How We Share Information

We share information only as needed to operate our business:

• With Stripe, to process payments
• With shipping carriers, to deliver your order
• With service providers who help us operate the Site (e.g. hosting, analytics), under confidentiality obligations
• When required by law, or to protect the rights, safety, or property of TENSHN or others

Data Retention

We retain order and account information for as long as needed to fulfill orders, comply with tax and accounting obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses of it. California residents have rights under the CCPA/CPRA; residents of the EU/UK have rights under the GDPR/UK GDPR. To exercise any of these rights, contact us at support@tenshn.com. We will respond within the timeframe required by applicable law.

Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be reflected on this page.

Contact Us

TENSHN
8735 Dunwoody Place Ste. R, Atlanta, GA 30350
support@tenshn.com